Contact & Support
We're here to help you with any questions or concerns about DestinyOracle.
Send Us Feedback
Share an issue, suggestion, billing question, account concern, or data request. Please avoid including passwords, card numbers, or highly sensitive personal details.
Primary Support
For general support, technical issues, or questions about our service:
Email: jiongyi@destinyoracle.app
We typically respond within 24 hours
Company Information
Company: DestinyOracle Pte. Ltd.
UEN: 202531587H
Location: Singapore
Service: AI-Powered Life Insights Platform
Technical Support
Having issues with chart generation, analysis, or account access?
- • Chart generation problems
- • Analysis not loading
- • Account login issues
- • PDF download problems
Billing
Questions about payments, subscriptions, or billing issues?
- • Subscription management
- • Payment processing
- • Billing inquiries
- • Refund requests
Data & Privacy
Concerns about your data, privacy, or account deletion?
- • Data access requests
- • Account deletion
- • Privacy concerns
- • Data correction
How to Contact Us
Email Support
For most inquiries, email is the best way to reach us. Please include:
- Your email address (if different from the one you're contacting us from)
- A clear description of your issue or question
- Any relevant error messages or screenshots
- Your account information (if applicable)
Response Times
General Support:
Within 24 hours
Urgent Issues:
Within 4-6 hours
Billing Support:
Within 12 hours
Data Requests:
Within 48 hours
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription at any time through your Account page. Your access will continue until the end of the current billing period.
Can I get a refund?
All purchases are final and non-refundable. This includes subscription payments and premium feature access.
How do I delete my account and data?
Contact us at jiongyi@destinyoracle.app with your deletion request. We will verify your identity and delete your account within 30 days.
Is my birth data secure?
Yes, we implement industry-standard security measures including SSL/TLS encryption and secure storage. Your data is protected and never shared with unauthorized parties.